Craig Willetts ISO & Business Consultant
  • Meet Craig Willetts
    • Never Give Up
    • Change The Game
    • Give Back
  • New Business Tips
    • Train Your Brain
    • Organise Your Workspace
    • Colour use in Business
    • Writing a Business Plan
    • Setting KPI's
    • Website Building Instructions
  • General Business Tips
    • How to Thrive not just Survive in a Global Pandemic
    • Meeting Tips
    • Problem Solving
    • Monitor Profit
    • Ensure Compliance
  • Business Development
    • Sell your product or service
    • Social Media Essentials
    • Daily Hashtag
    • SEO Tips
  • Understanding People
    • Be A Great Employee
    • Understand Customers
    • Talent Management
    • How To Get The Most From Your Team
    • Stress at Work
    • Made it Mindset
  • Sector Related Articles
    • Project Management Sector
    • Security Sector
    • Cleaning & FM Sector
    • Construction Sector
    • Manufacturing Sector
    • Warehouse Sector
    • Training Sector
    • Customer Service Sector
  • ISO Standards & Other Accreditation Tips
    • ISO 9001 Tips
    • ISO 14001 Tips
    • ISO 45001 Tips
    • ISO 31000 Tips
    • ISO 22301 Tips
    • ISO 27001 Tips
    • ISO 17025 Tips
    • ISO 18788 Tips
    • ISO 28000 Tips
    • ISO 28007 Tips
    • ISO 50001 Tips
    • Go Paperless With ISO
  • Meet Craig Willetts
    • Never Give Up
    • Change The Game
    • Give Back
  • New Business Tips
    • Train Your Brain
    • Organise Your Workspace
    • Colour use in Business
    • Writing a Business Plan
    • Setting KPI's
    • Website Building Instructions
  • General Business Tips
    • How to Thrive not just Survive in a Global Pandemic
    • Meeting Tips
    • Problem Solving
    • Monitor Profit
    • Ensure Compliance
  • Business Development
    • Sell your product or service
    • Social Media Essentials
    • Daily Hashtag
    • SEO Tips
  • Understanding People
    • Be A Great Employee
    • Understand Customers
    • Talent Management
    • How To Get The Most From Your Team
    • Stress at Work
    • Made it Mindset
  • Sector Related Articles
    • Project Management Sector
    • Security Sector
    • Cleaning & FM Sector
    • Construction Sector
    • Manufacturing Sector
    • Warehouse Sector
    • Training Sector
    • Customer Service Sector
  • ISO Standards & Other Accreditation Tips
    • ISO 9001 Tips
    • ISO 14001 Tips
    • ISO 45001 Tips
    • ISO 31000 Tips
    • ISO 22301 Tips
    • ISO 27001 Tips
    • ISO 17025 Tips
    • ISO 18788 Tips
    • ISO 28000 Tips
    • ISO 28007 Tips
    • ISO 50001 Tips
    • Go Paperless With ISO
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YOUR CART

Problem Solving 

Your ability to solve problems in business will have a huge influence on the success of your business, this basic thought process will help you identify the root cause of most business problems 
​
What?
·     What exactly do I want to achieve?
·     What are the facts?
·     What would happen If no decision was made or solution found?
·     What do I need in order to find a solution?


Why? 
·     Why do I want to achieve a solution?
·     Why did the problem or opportunity arise?
·     Why do I need to find a solution or was forward at all?
·     Ask 5 whys


How?
·     How will the situation be different?
·     How relevant is the information I am gathering?
·     How can I find out more?
·     How can I involve the relevant people? 


Where? 
·     Where did the issue arise?
·     Where does it impact?
·     Is the ‘where’ important?
·     If so, why?


Who?
·     Who am I trying to please?
·     Who cares about this situation? Who is affected?
·     Who is involved (information, help, action)?
·     Who needs to be informed?


When?
·     When did the issue arise?
·     When do we need to act?
·     When must it be resolved?
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